Call British Airways from abroad when your flight plan changes.
Reach British Airways customer service, rebooking, and baggage teams from your browser. Rate preview before every call.
+44 844 493 0787
10 cents/minute
10 to 30 minutes during disruptions. 5 to 15 minutes overnight UK time.
United Kingdom
Tips for calling British Airways from abroad
What to say
- 'My flight has been cancelled. I need to rebook or request a refund.'
- 'My baggage did not arrive. I need to file a claim and get a reference number.'
- 'I need to change my flight dates due to an emergency.'
What to have ready
- Your 6-character booking reference (PNR)
- Your ticket number (13 digits, starts with 125 for BA)
- Your full name as it appears on the booking
- Flight numbers and original travel dates
Best time to call
- UK line is often less busy than the US line. Call 2 AM to 5 AM UK time for shortest holds. 24/7 for some services.
Average wait time
- 10 to 30 minutes during disruptions. 5 to 15 minutes overnight UK time.
Common questions before you dial.
01Can I call British Airways from abroad?Airline support from abroad
Yes. The UK customer service line accepts international calls. Browser Line shows the rate before you dial.
02What are my rights if BA cancels my flight?Airline support from abroad
Under EU/UK law, you are entitled to rebooking or a full refund. For cancellations within 14 days, you may also claim compensation depending on the cause.
03Can I get a refund instead of a voucher?Airline support from abroad
Yes. If British Airways cancels your flight, you have the legal right to a cash refund, not just a voucher. Be firm but polite when requesting it.
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