Call Lufthansa from abroad for rebooking and flight changes.
Reach Lufthansa customer service in English or German from your browser. See the rate before you dial.
+49 69 86 799 799
12 cents/minute
10 to 25 minutes. Lufthansa typically has shorter waits than US carriers.
Germany
Tips for calling Lufthansa from abroad
What to say
- 'My Lufthansa flight was cancelled. I need rebooking options.'
- 'I need to add a checked bag to my reservation.'
- 'I am missing miles from a recent flight. Can you add them manually?'
What to have ready
- Your 6-character booking code
- Your ticket number (13 digits)
- Miles & More number (if applicable)
- Flight numbers and travel dates
Best time to call
- German business hours (8 AM to 6 PM CET) have the best agent availability. English-speaking agents are available all day.
Average wait time
- 10 to 25 minutes. Lufthansa typically has shorter waits than US carriers.
Common questions before you dial.
01Can I call Lufthansa in English from abroad?Airline support from abroad
Yes. Lufthansa's international lines have English-speaking agents. Just ask 'Do you speak English?' if connected to a German menu.
02What are my EU261 rights with Lufthansa?Airline support from abroad
If Lufthansa cancels your flight within 14 days of departure, you may be entitled to 250 to 600 euros in compensation, plus rebooking or refund.
03Can I rebook on Star Alliance partners?Airline support from abroad
Yes. Lufthansa agents can rebook you on other Star Alliance carriers (United, Air Canada, Singapore Airlines) when Lufthansa flights are full or cancelled.
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