Call Chase from abroad when your card stops working.
Reach Chase fraud, card, and account teams from your browser. See the rate before you dial. No app. No roaming.
+1 (713) 262-3300
8 cents/minute
5 to 15 minutes during US business hours. 2 to 5 minutes between 2 AM and 6 AM ET.
United States
Tips for calling Chase from abroad
What to say
- 'I am traveling in [country] and my card was declined.'
- 'Can you add a travel notice to my account?'
- 'I need to verify a transaction I did not make.'
What to have ready
- Your Chase card (they will ask for the number on the front)
- Your Social Security Number or Tax ID
- A recent transaction amount to verify identity
- Your travel dates and destination country
Best time to call
- 2 AM to 6 AM US Eastern Time for shortest hold times. Chase has 24/7 customer service, but early morning is quietest.
Average wait time
- 5 to 15 minutes during US business hours. 2 to 5 minutes between 2 AM and 6 AM ET.
Common questions before you dial.
01Can I call Chase from abroad without roaming?Bank support from abroad
Yes. Browser Line lets you call Chase from any browser using WiFi. You pay the per-minute rate shown before you dial — no roaming charges.
02Will Chase know I am calling from a browser phone?Bank support from abroad
No. To Chase, it appears as a normal phone call. If you use a verified caller ID option, they may even see a number they recognize.
03What if my card is blocked while traveling?Bank support from abroad
Call the number above. Before you travel, add a travel notice in the Chase app or website. This prevents most blocks.
More institution guides
Related calling guides
Call Bank of America from abroad using Browser Line. See rates, get call tips, and reach customer service or fraud support from any browser.
Call Wells Fargo from abroad using Browser Line. Reach customer service, report fraud, or unlock your card from any browser with visible rates.